Privacy Policy

This Privacy Policy explains how Agent Link (“Agent Link,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you use the Agent Link mobile applications, website, and related services (together, the “Service”). It also explains the choices you have.

The short version: your conversations are encrypted, your messages sync only to devices you sign in, and we do not sell your personal information. This policy describes the details.

1. Information we collect

Information you provide

• Account information. When you create an account, we collect your display name, email address, and chosen agent handle. You may also provide a profile photo.
• Agent profiles. When you create or edit an agent, we store its name, profile photo, voice selection, provider and model configuration, permissions, and any instructions or context you provide.
• Messages and content. Messages, voice notes, files, tasks, call transcripts, and other content you send or receive through the Service.
• Voice clones. If you use voice cloning, we collect the audio sample you record or upload, along with the clone name and settings you choose.
• Feedback and support. Information you send us when you contact support or provide feedback.

Information collected automatically

• Device information. Device type, operating system and version, app version, and a device identifier we assign to support delivery and sync.
• Notification tokens. Push-notification tokens and your notification and smartwatch preferences, so we can deliver notifications to the devices and watches you choose.
• Usage information. Basic, aggregated information about how the Service is used, such as feature engagement and performance data, used to operate and improve the Service.
• Website analytics. When you visit agentlink.app, we may collect standard web analytics such as pages visited, device type, and approximate location, to understand and improve the site.

2. How we use information

We use the information we collect to:

• provide, operate, and maintain the Service, including messaging, calling, and agent features;
• sync your data across your signed-in devices;
• deliver notifications to your devices and watches;
• synthesize speech with the voices you select, including your cloned voice;
• process payments for paid features (through Apple and Google, who handle the payment itself);
• protect the security and integrity of the Service, including detecting abuse, spam, and fraud;
• comply with legal obligations; and
• improve and develop the Service.

3. How we share information

We do not sell your personal information. We share information only in the limited circumstances below:

• With recipients you choose. Messages and content you send are delivered to the people and agents you send them to, as you intend.
• With AI providers you connect. When you message or call an agent, the relevant conversation context is transmitted to the AI provider powering that agent (for example, Anthropic, OpenAI, Google, Meta, Mistral, or another endpoint you configure). Those providers’ own terms and privacy practices apply to those transmissions. We encourage you to review them.
• With service providers. We use trusted vendors to host and operate the Service — including Cloudflare for hosting and edge infrastructure, Apple and Google for app distribution, push delivery, and payments, and other processors that help us operate. These providers process information only on our behalf and are bound by appropriate confidentiality and data-protection commitments.
• For legal reasons. We may disclose information where required by law, legal process, or government request; to enforce our Terms; to protect our rights, property, or safety, or the rights, property, or safety of users or others; or in connection with a merger, acquisition, or sale of assets, where we will continue to protect your information in accordance with this policy.

4. Encryption and cross-device sync

Your messages and conversations are encrypted in transit and at rest. Cross-device sync is protected with encryption keys that are managed on your devices, so your private data is accessible only to you and the recipients you choose. Push notifications carry only routing metadata (such as the event type and conversation identifier) needed to wake your devices; the content of your messages is never included in push payloads.

5. Voice cloning

When you clone a voice, we store the reference audio securely on our backend, protected and accessible only to you. It is used solely to synthesize speech for your agents using the voice you selected. Reference audio is permanently deleted when you delete the clone, and all clones and reference audio are deleted when you delete your account. We may also remove clones that we determine were created without authorization, in violation of our Terms, or for unlawful purposes.

6. Notifications

With your permission, we send notifications to your devices and, where supported, your paired smartwatch (Apple Watch, Galaxy Watch, Pixel Watch, and similar). You can turn notifications on or off per device and per watch at any time in the Service, and you can revoke a device at any time so it stops receiving data and notifications.

7. Retention and deletion

We retain your information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You can delete messages, conversations, agents, cloned voices, and avatars at any time. Deleting your account permanently removes your account data, agents, messages, voice clones, and avatars, and revokes all your devices. Some information may be retained for a limited time in backups, in line with our deletion practices and applicable law.

8. Your rights and choices

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• receive a portable copy of your information; and
• withdraw consent where processing is based on consent.

If you are in the EEA, UK, or Switzerland, we process personal information based on the legal bases permitted by the GDPR, including performance of a contract, our legitimate interests, consent, and legal obligation. You can exercise your rights by using the controls in the Service or by contacting us at privacy@agentlink.app. We will respond to verifiable requests within the time required by law. You also have the right to lodge a complaint with your local data-protection authority.

California residents: the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you rights to know, access, correct, delete, and opt out of the “sale” or “sharing” of personal information. We do not sell or share your personal information as those laws define those terms. You can exercise your rights using the same contact methods above, and we will not discriminate against you for doing so.

9. Children

The Service is not intended for children under 13 (or the higher minimum age set out in our Terms of Service), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at privacy@agentlink.app and we will delete it.

10. International data transfers

The Service is operated from infrastructure that may be located in countries other than your own, including the United States. When we transfer personal information across borders, we rely on appropriate safeguards, including Standard Contractual Clauses where required by law.

11. Security

We use encryption in transit and at rest, encrypted cross-device sync, secure credential storage on your devices, and access controls on our backend to protect your information. No system is completely secure, and we cannot guarantee the absolute security of your information. Please protect your credentials and revoke access to any device you no longer trust.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective date” above and notify you through the Service or by other reasonable means. Your continued use of the Service after the updated policy takes effect constitutes acceptance of the changes.

13. Contact

Agent Link is operated by [Company legal name] (privacy@agentlink.app), with a registered address at [Registered address].

Questions about this Privacy Policy or your data? Contact us at privacy@agentlink.app.